Australia | United States
Call HIDE - +61 438 075 641   |   Toll Free - 1844 500 HIDE

Payment, Shipping + Returns Policy

Thank you for your interest in HIDE Skimmer Lids, Access Covers, Drain Covers and Concrete Covers.

Skimmer Lids Pty Ltd is the manufacturer of HIDE products; we offer our range to the homeowner via our many distributors throughout USA, Canada, England and the Benelux. Our Distributors display our products via their Tile, stone and paving showrooms and the pool equipment wholesale supply stores. However, we are always here to advise and support you and your contractor with selection/install decisions.

Please use this link on our site to find your local distributor. 

Local Distributors

Please call us Toll-Free 1844 500 4433 if you have any purchasing questions and or concerns with local distribution and supply issues. We are here to help!

Payment, Shipping + Returns Policy

Retail Stockists

Thank you for stocking HIDE Kits!

Below is a summary of our Terms and Conditions. The full warranty information can be found here.

Order Procedure.

Contact your local distributor to place your order. A list of distributors can be found here on the HIDE website. https://skimmercovers.com/distributors

Dispatch. 

For HIDE kit orders: We endeavour to process all orders within 24 hours, during regular business hours. You will be notified of any out of stock items. 

Purchase a replacement key from your HIDE supplier; we will send freight free directly to the homeowner. We offer two lengths: Lids up to 35mm thick stone or a stone thickness of over 40mm.

Replacement of faulty Safety Keys: sent no-charge direct to the homeowner. 

For HIDE custom size orders: Availability and quote Conditions apply. Please contact your supplier or HIDE Sales Representative for details.
You may email HIDE Head Office to find out more Link Here. 

Freight Policy

Standard Courier service is selected based on destination and volume. Freight invoiced at cost plus special requirements. Any special or referred requirements must be specified on emailed orders. For your own freight arrangements or quote comparisons, we can provide shipment dimensions and weights.

HIDE Returns Policy

Any returned product must be unused, in its original packaging and in its original, re-saleable condition. All product returns require authority from our administration office. However, you should discuss the returns policy of your local distributor as it may differ for each company.

Payment Policy

Contact your local distributor to view their payment policy. A list of distributors can be found here on the HIDE website. https://skimmercovers.com/distributors